You have the right to receive a "Good Faith Estimate" explaining how much your health care will cost.

Under the No Surprises Act, health care providers are required to provide clients who are not using insurance or who are choosing not to submit a claim to insurance with an estimate of the expected charges for medical services, including psychotherapy services.

You have the right to receive a Good Faith Estimate in writing at least one business day before your scheduled service. You may also request a Good Faith Estimate before scheduling a service.

If you receive a bill that is at least $400 more than your Good Faith Estimate, you have the right to dispute the bill.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.

In accordance with Texas Health and Safety Code Section 181.05 and House Bill 4224, clients have the right to request copies of their health records.

To request your records:

1. Complete and submit a written request by email.

2. Include your full name and a description of the records you are requesting.

3. Requests may require identity verification and may be subject to applicable fees as allowed by law.

4. Requested records will be provided within the timeframe required under Texas law.

If you have any questions about obtaining your records, please contact the practice using the information provided on this website.

If you are requesting records on behalf of another person, documentation establishing your legal authority (such as guardianship papers or a medical power of attorney) must be provided.

To safeguard client privacy and confidentiality, identity verification may be required in accordance with applicable state and federal laws.

If you believe your rights have been violated or you wish to file a consumer complaint, you may contact the Office of the Texas Attorney General’s Consumer Protection Division.

You can file a complaint online at:https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

This process is independent of the practice and allows consumers to raise concerns related to services provided in Texas.

These disclosures are provided in accordance with Texas House Bill 4224 and Texas Health & Safety Code §181.105.

The Texas Behavioral Health Executive Council (BHEC) is the state agency responsible for overseeing behavioral health licensing boards in Texas. If you have questions regarding professional licensure, applicable regulations, or the complaint process, you may contact BHEC directly.

Texas Behavioral Health Executive Council
Website: https://www.bhec.texas.gov
Contact Page: https://www.bhec.texas.gov/contact-us